Last updated: 08/04/2023

By placing an order with us, you automatically agree to all the terms listed below, whether you have read them or not. We reserve the right to change these terms at any time without prior notice. Our prices and service conditions are subject to change without notice.

1. Acceptance of Terms and Conditions

By using our website and purchasing from us, including purchases made via email or WhatsApp, you fully agree to our Terms of Service and all policies published on this website. It is your responsibility to review these terms before using our services. By purchasing any service, you confirm your agreement with these Terms.

We reserve the right to modify these Terms of Service whenever necessary. The latest version will always be available on this page. If you do not agree with any part of these terms, you must immediately stop using our services.

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2. Proper Use of the Website

We value respectful and lawful use of our platform. The following activities are strictly prohibited:

• Using the website for illegal activities or promoting unlawful behavior
• Supporting or encouraging criminal actions
• Defaming or damaging the reputation of any individual or entity
• Purchasing services for accounts you do not own or do not have permission to manage
• Posting political attacks, insults, discrimination, harassment, or offensive content

By purchasing on our website, you confirm that you own the profile or have authorization to use it and that your use complies with all applicable laws.

Violation of these terms may result in account suspension or permanent termination.

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3. User Conduct and Support Policy

We are committed to delivering high-quality services and customer satisfaction. Our support team is available to help with orders and answer questions.

Customers have the right to report issues respectfully. However, abusive language, threats, insults, discrimination, harassment, or defamatory behavior toward our team will not be tolerated.

Messages containing offensive content may be ignored, and the associated account may be permanently suspended.

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4. About Our Services

Engajar.me and featgram.com provide Digital Marketing and Social Media Growth services.

All services, pricing, and availability are subject to change or discontinuation without prior notice.

By purchasing any service, you confirm that:

• You are at least 18 years old
• You own the account receiving the service or have authorization from the account owner

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5. Guarantees and Limitations

The account or post receiving the service must remain public during the entire delivery process.

It is the customer's responsibility to verify that:

• The profile is public
• The post is accessible
• The username or link is correct

Orders placed on private accounts or private posts will be considered completed and are not eligible for refunds, cancellations, or reversals.

If a social media platform updates its systems, follower or engagement drops may occur. In such cases:

• Customers may request a free refill within the refill period
• If a refill is not possible, a full refund of the service value may be issued

Services labeled:

• “No Refill”
• “SR”
• Without “R30”, “R365”, or “R”

do not include refill guarantees under any circumstance.

Do not place duplicate orders for the same account or post before the previous order is completed. Duplicate orders may cause delivery conflicts and are not refundable.

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6. Refill Policy

We guarantee the delivery of the purchased quantity but do not guarantee permanent retention.

Follower or engagement drops may occur due to:

• Social media platform updates
• User behavior
• Real users unfollowing accounts

To request a refill:

1. Open a support ticket
2. Use the subject “Refill”
3. Include the order ID in the message

Refills are only available if all conditions below are met:

6.1

The service is not marked as “No Refill”

6.2

The drop occurred within the refill period

6.3

The account remains public and unchanged

6.4

The current count is:

• Higher than before delivery
• Lower than the original delivered amount

6.5

Refills are based exclusively on the original order count

No refill requests outside these rules will be accepted.

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7. Service Delivery

Once a service has been delivered, it cannot be removed from your account.

An order is considered completed when the initial count plus the purchased quantity has been reached.

Do not use multiple providers simultaneously for the same account or post. Doing so may interfere with delivery tracking, and your order will still be considered completed.

In some cases, delivery may exceed the purchased quantity. Extra amounts are provided free of charge and cannot be removed.

After payment, orders are automatically scheduled for processing. Orders cannot be canceled or refunded once started.

Refund requests are only accepted if:

• The service exceeds the maximum delivery timeframe
• The order becomes permanently stuck

Some services start instantly, while others may take up to 4 days to begin. Most orders are completed within 3 days after processing starts.

The maximum delivery timeframe for any service is 15 days.

Orders placed through the panel cannot be canceled.

Automatic refunds only occur when:

1. The provided link is invalid
2. A technical issue prevents order processing

In these cases, the amount is returned to your account balance automatically.

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8. Payments

Payments made through PayPal may include transaction fees charged by PayPal.

All payments are prepaid through account balance deposits.

Balance credits:

• Never expire
• Are non-withdrawable
• Can only be used within the platform

Supported payment methods include:

• PayPal
• Bank Transfer
• Cryptocurrency
• Other local payment methods

If a customer opens a dispute or chargeback through PayPal or a credit card provider, the account may be permanently suspended.

Account reactivation requests may be considered only after the dispute is resolved in our favor.

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9. Pricing

Each service has its own:

• Price
• Minimum quantity
• Maximum quantity

Prices may increase or decrease at any time without notice.

We do not guarantee that prices will remain the same between balance deposits and order placement.

Balance approval times depend on the selected payment method.

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10. Changes to Terms

Users may review the latest version of the Terms of Service at any time on this page.

Engajar.me and featgram.com reserve the right to update, modify, or replace any part of these Terms without prior notice.

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11. Cancellation and Right of Withdrawal

Due to the digital nature of our services, refunds based on buyer’s remorse are not applicable.

By purchasing, the customer acknowledges and agrees to these terms before completing the payment.

No refunds will be issued for claims of regret after purchase.

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12. Refund Policy

Refunds are only issued when:

• A service cannot be delivered correctly
• The delivery exceeds the maximum timeframe

Refunds will not be provided for:

• Incorrect orders placed by the customer
• Duplicate orders
• Orders affected by misuse of multiple providers

Orders placed on our platform are protected by confidentiality. However, if a customer opens public complaints on third-party websites, we reserve the right to disclose order-related evidence, including:

• Service details
• Username or link
• Before and after screenshots
• Quantities purchased

This information may be disclosed solely to verify service delivery or clarify disputes.

We strongly recommend contacting our support team directly for any issue.

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13. Applicable Law

These Terms and the relationship between you and Engajar.me / featgram.com shall be governed by the laws of Brazil.

You agree to submit to the exclusive jurisdiction of Brazilian courts and waive any objection related to venue or jurisdiction.

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Privacy Policy

When you use our services, you trust us with your information. We understand this responsibility and work hard to protect your data and give you control over your information.

This policy explains how we use your information.

We take your privacy seriously and implement security measures to protect all customer information.

Any personal information received will only be used to process your orders. We do not sell, share, or redistribute customer data to third parties.

All personal information is encrypted and stored on secure servers.

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Service Terms

1. Engajar.me and featgram.com are intended solely for increasing social media engagement metrics.
2. We do not guarantee interaction or activity from followers delivered through our services.
3. We are not responsible for any damages, penalties, or account issues caused by the use of our services.
4. We do not guarantee that all delivered profiles will contain profile pictures, biographies, or activity, although we strive to maintain quality.
5. You are fully responsible for using our services. Some social media platforms may prohibit engagement services. Use them at your own risk.
6. We do not provide refills after the refill period expires.
7. We do not guarantee exact delivery times. Estimated times are provided for informational purposes only.

Orders that are actively processing are not eligible for cancellation or refund unless permanently stuck.